DA Quick Reference Guides
Fast answers for real situations. Step-by-step guides covering RTS codes, bad weather, access issues, driving safety, and more — designed for a 60-second read on the go.
Training Tips
Short, practical tips to help you deliver smarter, score higher, and stay safe. Updated regularly by the Ready Rabbit operations team.
Refer a Rabbit
Know a great driver? We're always looking for reliable, safety-focused delivery associates. Submit a referral and our team will follow up.
Report an Incident
Injury, vehicle accident, property damage, or a stuck van? Call Amazon LMET at (800) 942-3300 first when you can, then submit your badge number, what happened, and the photos requested. Dispatch reviews every report and may send it back if something's missing.
Request to Excuse a Call-Out
Missed a shift for a reason you'd like reviewed? Submit your badge number, the date, the reason, and a photo of any documentation. HR reviews each request.
Get Your Scorecard by Text
Opt in with your Paycom code to get your weekly performance scorecard and coaching notifications by text. Takes about 15 seconds — we text the number already on file for you.
Fueling Locations — DDX2 (McKinney)
The Amazon Approved Fuel Network goes live July 23. Only 14 stations — all within ~10 miles of the station — will accept your fuel card. See the map, the full list by direction, and check your fuel before you roll.
Fueling Locations — DDF4 (Mansfield)
The Amazon Approved Fuel Network goes live July 23. Only 12 stations — all within ~10 miles of the station — will accept your fuel card. See the map, the full list by direction, and check your fuel before you roll.
Use for: Route issues, RTS escalations, contact compliance questions
Use for: Scheduling, vehicle issues, station questions
Use for: Pay, benefits, onboarding documents
Vehicle breakdown: Contact dispatch via DA app